The operating system for your 10-year O&M.
Every leak, valve, pump and water test across hundreds of schemes, all in one place: reported, dispatched, resolved and ready to prove. The maintenance you are bound to deliver for a decade becomes the revenue you can count on.
Your liability is sitting on records that don’t exist.
One of India’s first JJM performance audits was blunt. These are not ageing schemes. They are villages already certified Har Ghar Jal, falling short inside your own maintenance window.
Worldwide, 30 to 40% of rural water schemes fail within years of commissioning.
World Bank · Sustainability Assessment of Rural Water Service Delivery, 2017
Today your O&M lives in memory, WhatsApp and a pile of registers. Sustain puts it in one place.
Tap into a single asset and see everything about it: its full history, the contract that covers it, what maintenance is due, and whether it puts you at risk. McKinsey found that operators who run on this kind of data, rather than guesswork, cut 10 to 20 percent of maintenance cost. That saving lands straight in your margin.
Your schemes, your assets, your records, held in one system that stays yours and keeps working with or without a signal in the field.
LIVE
billing evidence ready
We understand what a 10-year O&M commitment really demands.
Sustain is not a generic maintenance tool dressed up for water. It is shaped around the reality every JJM operator lives with: the daily upkeep, the constant scrutiny, the standards you are judged against, and the long road from the first connection to the final handover. We built it so that everything you are accountable for is also something you can show, on any day, to anyone who asks.
You are doing the work. The hard part is proving it, fast, when someone asks.
Your crew fixes the leak, runs the test, attends the complaint. Then a notice arrives, and the burden flips to you: show it, with dates, with evidence, right now. Without a system, that proof is scattered across phones and registers, and the penalty lands before you can find it. Sustain hands the control back. The day’s work becomes the record, and the warning reaches you while there is still time to act.
Water that keeps flowing
Water that’s safe to drink
Problems fixed fast
Performance you can show
Big asset software was built for one factory behind a fence. You run a thousand villages.
Sustain is shaped around how JJM O&M actually works on the ground: a Sarpanch’s phone call, a field test kit, a technician two districts away, and a service-level standard you are measured against every single day. Every feature points at one outcome, protecting your margin across the full ten years.
Your own single source of truth
Every scheme, asset, repair and reading lives in one private system that you control, instead of being scattered across registers, WhatsApp groups and people’s memory. It keeps working with or without a signal, and the records stay yours for the life of the contract.
Complaints that can’t fall through
A call from a Sarpanch, a Paani Samiti or a villager becomes a tracked ticket with a clock on it. It cannot be forgotten, lost or quietly closed, which is exactly how complaints drift for weeks and turn into penalties.
The right technician, the first time
Assign work by skill and distance across hundreds of villages, with the materials needed listed before anyone sets out. Fewer wasted trips, less idle labour and lower fuel add up to savings on every single job.
Water quality you can prove
Schedule field test kit checks and lab samples across every required parameter. A bad reading automatically raises a re-test and a repair job, so a quality issue never grows into a penalty.
Spares, costs and collections, counted
Track materials used, cost per scheme and user-charge collection in one place. You can see which schemes drain money and which pay their way, in time to fix the leak before it eats your O&M margin.
The day a scheme is handed over, the knowledge usually walks out the door.
Manuals in a drawer, drawings on someone’s laptop, warranties no one can find. When a pump fails three years later, your team is guessing. Sustain turns the messy handover pile into one clean, searchable library, so the answer is always a few taps away instead of a week of hunting.
One asset hub for everything
Every PDF, manual and manufacturer spec pulled into a single searchable library. No more digging through email and folders.
Handover, structured automatically
Asset registers, warranties and as-built drawings are collected and organised for you, ready long before the day you have to hand the scheme back.
Linked to the real equipment
Connect documents to a 3D model of the asset, so anyone can find the exact valve or pump and its full history in seconds.
The cheapest repair is the one you never have to make.
Breakdowns cost far more than upkeep. An emergency call-out runs several times the price of planned work. Sustain schedules maintenance before things fail, hands your technician a clear checklist, and sends the right person at the right time. Fewer failures, fewer angry villages, lower cost.
Tasks that trigger themselves
Work orders generate on their own, set by calendar, running hours or a sensor reading. Nothing depends on someone remembering.
A clear checklist every time
Each task carries step-by-step safety and maintenance instructions, so the work is done right and done the same way on every visit.
Scheduled around real people
Timelines are matched to who is available and who has the right skill, so the plan fits the team you actually have.
An expired contract or a missed response window can cost you the whole job.
Across hundreds of schemes, vendor contracts and warranties expire quietly, and you find out only when something breaks and no one is covered. Sustain keeps every Annual Maintenance Contract in one place, watches the response times you are owed, and warns you before anything lapses. You hold your vendors to account, instead of the other way around.
Every contract in one place
Active AMCs stored against the exact assets and vendors they cover, so you always know who is responsible for what.
Hold vendors to their promises
Track the response times, resolution windows and cost caps you agreed. If a vendor slips, you have the record in hand.
Warned before it lapses
Early alerts land before a contract or warranty expires, so you are never caught uncovered when a failure happens.
In a 10-year O&M contract, your profit isn’t won at the start. It’s protected every single day.
You quoted a fixed price to maintain these schemes for a decade. Penalties rarely arrive as one big bill. They build up quietly, one occurrence at a time, until they have eaten the margin you priced in years ago. Whether you come out ahead rests on three things: penalties you avoid, waste you cut, and money you actually collect. Sustain exists to make sure the things that trigger a loss never slip through.
Penalties you never pay
Missed complaints, failed water tests and work nobody can show are exactly what trigger penalties and held payments. When every action is tracked and ready to show, the penalty has nothing to land on.
Waste you stop bleeding
Repeat site visits, idle technicians, emergency repairs and untracked spares quietly eat your margin. Right-first-time dispatch and planned maintenance turn that leak off.
Money you actually collect
User charges and grant funds slip away when no one tracks them. Sustain shows you scheme by scheme what is owed, what is collected and what is leaking, so the revenue side works too.
Put simply, the schemes that quietly lose money become visible, and fixable, well before they drag your contract into the red.
Stop running 500 schemes from your phone at 11pm.
Most O&M teams live in firefighting mode: calls at midnight, registers that do not match, an audit notice that sends everyone scrambling. It does not have to run this way.
- Complaints come by phone call and get forgotten by morning.
- No one knows which technician is where, or what they fixed.
- Records live in registers, WhatsApp and people’s heads.
- An audit notice means days of panic and reconstruction.
- You only learn a scheme is losing money once it is too late.
- Every complaint is a tracked ticket with a clock running on it.
- You see who is assigned, where they are, and what was done.
- One system holds every scheme, asset, repair and reading.
- The audit pack is already built. You just open it.
- Problem schemes surface early, while you can still act.
The work still happens in the field. The worry, though, the chasing and guessing and late-night calls, moves into the system. You get your evenings back.
A leak gets reported at 9am. By evening it’s fixed, logged and audit-ready.
Reported
A Sarpanch calls, or your site engineer logs the issue. It enters the system at once.
Ticketed and located
Created with scheme, asset, location and priority already filled in. No paper, no guesswork.
Dispatched
Routed to the nearest skilled technician, with the right materials already listed.
Verified and closed
Field photos, readings and materials attached, leaving a permanent, audit-ready record behind it.
Model what predictive O&M recovers across your portfolio.
Your portfolio
Illustrative model using published global benchmarks · not a guarantee · actuals vary by scheme mix & state.
Walk into any review with the evidence already assembled.
Every action in Sustain, a repair, a test, a closed complaint, becomes a dated, location-stamped record you own. When the auditor asks, the pack is already built.
NABL VERIFIED
LOCATION-STAMPED
SLA MET · 6 HRS
The end of the contract is won at the beginning.
Handing a scheme back is not a finish-line formality. It is the moment a decade of records, drawings, warranties and proof all have to be complete, in order, and ready to sign off. A gap anywhere can hold up your final settlement and your guarantee, and most teams find out what is missing only when it is far too late to fix cleanly.
Sustain builds that handover pack quietly from day one, so the file is already whole when the time comes, and the last mile of the contract never threatens the first ten years.
Nothing assembled at the last minute
Manuals, drawings, warranties and asset records accumulate as the work happens — not in a panic during the final year.
A complete, ordered file
Every document the handover requires, numbered and in place — so a single missing record never stalls your sign-off.
Your settlement, protected
When everything’s proven and ready, there’s nothing left to dispute — and nothing holding back what you’re owed at the close.
Questions, answered.
You do. Sustain is your own private system. Your schemes, assets and records belong to you and stay with you for the full length of the contract and beyond. It runs on its own, keeps working through patchy connectivity in the field, and syncs once a signal returns.
Yes, that is the case it was designed for. Sustain treats your portfolio as the primary unit: hundreds or thousands of dispersed schemes, each with its own assets, technicians, complaints and quality records, rolled up into one live command center.
The field app stays simple on purpose. Accept a ticket, reach the site, take a photo, log the materials and a reading, then close. It works in regional languages and on basic Android phones, and it captures everything offline, syncing when a signal returns.
Every action becomes a dated, location-stamped record. Asset registers, repair logs, water-quality trails and grievance response times build up continuously, so the evidence pack an auditor asks for is already in place, not pieced together the night before.
Most contractors are live within weeks. We handle data migration, scheme setup and field-team training shaped to your O&M contract. The fastest path is a short pilot on a single district before rolling out across the whole portfolio.
Yes. Sustain captures user charges, tracks tied-grant use and runs per-scheme revolving-fund accounting, turning collection leakage into income you can recover and report to your panchayat partners.
20 years of global water expertise, encoded.
Software built for the water industry shouldn’t be a learning curve. It should feel like a natural extension of how you already work.
For over two decades, our team has worked at the forefront of the global water market: envisioning, executing and operating critical infrastructure alongside the biggest names in the sector.
When we set out to build the O&M platform for JJM contractors, we brought that entire legacy with us. We know the work inside out, and we have turned that hard-won, field-tested knowledge into a resilient digital foundation, designed to power your operations for the next ten years and beyond.
It is the system we always wished we had on site. Now it is yours.
“We didn’t just write software for water operators. We are water operators who built the software we always needed.”
Representative of the organisations and projects our team has worked across over the past two decades. Company names are the property of their respective owners and do not imply a current partnership or endorsement.